Exchange and Return Policy FAQs
If you are not 100% satisfied with your purchase, please return it to us for an exchange or refund within 30 days upon receiving the package (Returns must be unworn, in the state you received them, and in the original packaging).
You will be responsible for the return shipping costs. When making an exchange, Kamakani will ship your exchange items free of charge.
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. returns.
Please note that Custom-made items such as dresses, curtains, etc... cannot be returned unless item is defective. If you feel you received a defective item please contact our customer service team with your order number and they will be able to assist you further.
How to Exchange or Return
Please Send Your Return or Exchange to
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Kamakani 2200 Kamehameha Highway #101 Honolulu, HI 96819 USA Order#______________ |
Additional Information on Exchanges
Contacting AlohaOutlet will allow the customer to be aware of the availability of the items and approximate time period before the exchange process.
If the exchange products are available, we will charge you for the exchange items and the package will be shipped out as soon as possible to provide you quicker service.
Return Refund Information
Once your return is received, your refund will be processed and a credit will be applied to your credit card/other payment method within 1-2 business days upon receiving your package. Please note that depending on your credit card company, it may take an additional 5-10 business days for the credit to show up on your credit card account.
How to Cancel Order/Item(s)
If your order/item(s) have NOT been shipped, you can request for a cancel by phone or via e-mail by going through the following steps:
- Click on “My Account” located at the top left corner of the page.
- Login with your e-mail and password.
- Click the “Detail/Inquiry” (Blue Button), According to your order number.
- Please click the “Cancel” link according to the item(s) you would like to request a cancel.